Technical Support

Please send all tech support requests via email. We will contact you by phone if necessary. When emailing please include your order number or name and date on the order to help us lookup your order information and please describe your problem as completely as possible. We can answer most questions by email but will call you to discuss and diagnose your problem if necessary. Note we can only provide support to customers who purchased directly from Sun Security.

E-Mail Support

        Tech Support:                       techsupport@sunsecurity.com

NOTE TO CUSTOMERS WITH DIVIS DVR CARDS

This note applies only to customers with DIVIS (Chance-i) DVR cards. Customers with other brand DVR Cards disregard the following instructions.

If you did not receive the CD with your DVR card you can install the software as follows:

First install the drivers:
http://www.divisdvr.com/divis/asp/data/Driver_11.11.0.zip

Then the main software:
http://www.divisdvr.com/divis/asp/data/DiViS_11.11.0.zip

Follow the quickstart manual for installation instructions:
http://www.divisdvr.com/divis/asp/data/DiViS%20Quick%20Install%20Guide.pdf

and here is the main software manual:
http://www.divisdvr.com/divis/asp/data/DiViS%20Main_User%20Guide_11_11_0.pdf


 

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