Ordering Information
To place your order on our website, simply use our secure online shopping cart and enter your credit card information. Should you choose to place your order by phone, you may contact one of our customer service representatives at 1-800-689-6650 for assistance. For our International customers, please call us at 1-718-923-0351.
If you need assistance with any of the products and services found on our website, our customer care professionals are here to help. We're happy to assist you 24 hours a day, 7 days a week. Just email us at sales@sunsecurity.com. If your question needs an immediate response, feel free to just give us a call.
Our Guarantee
Sun security sells only the highest quality security products on the market. We are so confident that you, our valued customer, will be satisfied with your purchase that we can proudly offer you a refund on your purchase for up to 30 days from the date you receive your product. We insist that you be completely satisfied with your purchase from Sun Security.
Returns
If you need to return an item for repair, replacement, or refund, please contact us to obtain a RMA or CA number. For repair or replacement, email us at techsupport@sunsecurity.com and for refunds contact us at customerservice@sunsecurity.com. A RMA or CA must be obtained prior to returning any product for repair or refund. We accept returns for repair for the duration of your warranty period. Refunds are accepted for up to 30 days from the date you receive your product providing they meet our return policy. If you need further information about returns or refunds, please review our entire policy regarding either on our website.
Customer Service
We pride ourselves in offering the best service to our customers in the industry. When you call us, you will talk to a live person. They will be happy to assist you by either providing you with the information you need, or directing you to the appropriate resource. Call us at 1-800-689-6650 or contact us by email at customerservice@sunsecurity.com. You can be assured that we're always happy to hear from you.
Methods of Payment
We accept Visa, MasterCard, American Express and Discover. Should you experience any problems during the checkout process, please contact our customer service professionals at 1-800-689-6650 for assistance.
Shipping
We ship all orders within 24 hours of purchase (weekends, holidays, and any days not serviced by major shipping companies excluded, and certain special order products, description will tell you the anticipated shipping date). If for some reason there we can not ship within 24 hours you will be notified. When you check out you will be presented with a list of carriers and prices. You can select your carrier and service type. Note if based upon experience we know that a certain carrier will get the goods to your destination more quickly than the carrier you selected we reserve the right to substitute carrier & type of service. If you absolutely require a certain carrier or service type please tell us in the order notes or by emailing us at customerservice@sunsecurity.com.
Delivery Times
Delivery times are dependent on the distance from the warehouse from which the goods are delivered and the carrier and service type you select. Most orders shipped ground service will arrive within 2-4 days. Please contact us if you require the exact delivery date.
No Minimum Order Requirement
Sun Security has no minimum order requirement. If you are in the market for a single camera, a cable, connectors, a DVR Card, a power supply, or replacement parts, feel free to contact us. Come in and browse our website to choose from complete kits to the smallest accessory you may need. In either case, Sun Security is here for you!
Sales Tax
Sun Security is located in the State of Florida. We are currently bound by Florida Law to collect the legislated sales tax of 6% for all orders shipped to any Florida address.
Warranty
All our products carry a one year warranty from date of purchase, unless a specific exclusion is listed on the product page. If something goes wrong during the warranty period (damage caused by customer excluded) please contact us for instructions on sending it back to us for repair or replacement.
Thank you for visiting Sun Security!
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