We would also like our customers to know that we are going to be adding IP cameras to our product line by the end of the year.  For the past few months we have been testing several models and hope to have something ready fairly soon.  The exciting thing is that if you get a PC based system you will be able to have hybrid system that will allow you have both analog cameras and IP cameras running on the same view side by side, using the same software.  The huge benefit of this is that you can have a lot of cameras and keep your costs down by using IP cameras only the areas where you need to have the highest resolution, and use less expensive analog cameras in areas where lower resolution is adequate.  But again keep in mind this functionality will only be available with PC based systems, stand alone DVRs will only be able to use analog cameras.  We will be posting more information about our IP cameras in the weeks ahead.

• We have switched from DVR based systems to PC based systems.  The systems come now with complete PCs and DVR cards installed.
• Cabling is now totally different.  The cables are cat5e with video baluns, we believe this allows for the highest quality picture.
• All systems can be built with our wizard, so you can pick all the components of your system, including each camera and each cable length.
• Simplified product catalog.  We have pruned our catalog of products to those which we know are the best and most popular.  From experience we know most customers are new to security cameras and having to choose from a thousand different cameras, when most people prefer just a small few is pointless.  The cameras on our site now are our biggest sellers that have gotten the best feedback.  We still have enough different cameras to allow flexibility for just about every situation.

Most changes we have made have been positively received.  We welcome any feedback, please check our home page when you are ready to purchase the best security cameras.

Let’s start with the facts.  The government gave away the “good” part of the wireless spectrum a long time ago.  They gave that spectrum to TV & radio.  TV & radio signals are fairly good at traveling long distances, and going through obstacles such as trees & walls (even then many people still subscribed to wired service called, oddly enough, cable, to get the best picture).  And that was pretty much the end of it.  All that was left was, excuse my French, is the shit part of the spectrum, that nobody wanted.  The part of the spectrum that can be disrupted if you do something like, oh, I don’t know, turn on your microwave.  However industry persuaded the FCC to let them use the shit part of the wireless spectrum, and I have to hand to them, they made very good use of it.  Wifi, cordless phones, cell phones, many products have been created on a part of the wireless spectrum that everyone considered useless.  But have you ever had a dropped call?  WiFi cut out?  No?  Stop lying!

So ok, for the convenience it gives you, you can put up with your cell phone cutting out a little, or that wifi connection briefly sputtering while you’re watching that YouTube video, but do you want this happening while someone is say, robbing your house?  Because you were too lazy to run some wires, you miss that money shot you need to catch the criminal.

But even putting aside the lack of reliability of wireless signals, consider the practical side of it.  Sure the video & audio can be transmitted wirelessly, but you are still going to have to power the camera.  Most cameras are not conveniently mounted next to a power outlet unfortunately.  People ask about batteries…  Sorry not going to dignify that with a response.  You want to worry about keeping batteries charged, and think you can depend on them 24 x 7 good luck to you.

The ultimate proof is in our experience selling wireless cameras.  Due to continued demand from our customers we briefly sold wireless systems for a few months.  People don’t believe me when I say this, but our return rate on wired systems is almost zero.  In the two years that we sold 4, 8, and 16 camera wired stand alone DVR systems, we got 1 return on a 4 camera system, zero returns on 8 & 16 camera systems.  We got some returns on DVR card systems where you had to install the DVR card in your own computer, but this was almost always due to the customer trying to install a DVR card on a PC which was running 64 bit operating system when our cards used to only be compatible with 32 bit.  Putting that aside the return rate on those systems was almost zero as well.  Our return rate on our 4 camera wireless camera system was about 40%.  Yes almost 40% of them were returned.  I explain all this to our customers, but it never sinks in.  Just think about it, if you are doing surveillance you have a good reason for it, and it has to be rock solid.  That level of reliability can only be achieved with a wired system, powered by the grid, hooked up to a UPS.  If  you don’t want to run wires, you can fairly cheaply hire an electrician or handyman to do it, it’s not that hard.  And once it’s done you won’t have to worry about it again.  Wired surveillance is surveillance done right.  Everything else is just playing around.

• We are now focused completely on Windows 7 PC DVRs.  Longtime customers know that we used to concentrate on stand alone DVRs and PCI DVR card systems.  Our experience shows that selling a full PC with DVR card installed provided for the best user experience.  As such we are now concentrating on selling complete systems with pre-built PCs.  Customers familiar with our older stand alone DVR products can still purchase the older systems if desired by contacting us.  However for the time being we are only selling the PC based systems on our web site.  We decided providing a small very high quality focused product line that we knew customers wanted, based upon the years of feedback we have received from selling these types of systems was the best way to proceed.
• If you had an account on our old web site you will not be able to login to view your account.  We found very few of our customers were creating accounts when checking out, and due to the difficultly in moving over the database to our new site we decided to remove account creating functionality initially.

Sun Security understands the customer relationship is everything in business.  Our hallmark is one on one high quality support and service.  Feel free to contact us with questions and we will do our best to provide whatever you need to get a system running to your expectations that will protect your home or business.